Dealing with disputes
Knowing where to turn for help when in the middle of a business dispute can be difficult. Problems arise every day between businesses, their customers, suppliers, partners, etc. Most of the time these
Dealing with difficult customers and complaints
Every business has them. The guy who puts 10 leather jackets on hold and then does not buy any of them. Or the woman who phones every morning, insisting that the shop owes her money from her last purc
Dealing with angry customers
By Customer Service Expert
Shaun Belding
How do you face down a fire-breathing dragon, a.k.a. the “customer from hell”?
Shaun Belding tells you how to bravely handle irate and unreasonable customers.
Customers buy more than your products
When a business is bought out by another company, there are more changes to the business than just the owners.
Even though the new organisation provides the same service at the same price, it will ne
Credit – How much and to whom?
Trade credit is an almost inevitable part of business-to-business commerce. Whilst more business is a positive outcome from offering credit to the customers, it has a negative impact on a business’ ca
Creating your e-strategy
Once you have finished your market research and worked out the effect a Web site will have on your business, you then need to plan its future. This means having a strategy for how you will create your
How to raise money for your franchise
To understand where you can go to acquire the necessary capital to start, better manage, or expand your venture, you must first become acquainted with the various types of money available, how it is g
How to share out the profit cake
People are in business to make a profit. The question remains how best to access those profits? At the end of each financial year, or better still, just before the end of each financial year, you shou
Risk Assessment
Key steps in risk management
Identify the risks.
Assess the risks.
Control the risks.
Monitor and review the process.
Goal setting
Tip: Have your goals written down on papper that you have in your office. Writing goals make them seem real. Brainstorm your goals, and be unique to offer something that no one else offers.
The full