Every business has them. The guy who puts 10 leather jackets on hold and then does not buy any of them. Or the woman who phones every morning, insisting that the shop owes her money from her last purc

By Customer Service Expert
Shaun Belding

How do you face down a fire-breathing dragon, a.k.a. the “customer from hell”?
Shaun Belding tells you how to bravely handle irate and unreasonable customers.

When a business is bought out by another company, there are more changes to the business than just the owners.

Even though the new organisation provides the same service at the same price, it will ne

Trade credit is an almost inevitable part of business-to-business commerce. Whilst more business is a positive outcome from offering credit to the customers, it has a negative impact on a business’ ca

Once you have finished your market research and worked out the effect a Web site will have on your business, you then need to plan its future. This means having a strategy for how you will create your

To understand where you can go to acquire the necessary capital to start, better manage, or expand your venture, you must first become acquainted with the various types of money available, how it is g

People are in business to make a profit. The question remains how best to access those profits? At the end of each financial year, or better still, just before the end of each financial year, you shou

Monitoring and review is the final stage in the risk management process. It is the means by which risk management is kept current and effective, as new risks and those overlooked in the original proce

Tip: Have your goals written down on papper that you have in your office. Writing goals make them seem real. Brainstorm your goals, and be unique to offer something that no one else offers.

The full

People can often to tasks as well as or better than the business owner. Ff you have the right people and are not getting what you want from them, this is because they do not know what is expected form