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People are in business to make a profit. The question remains how best to access those profits? At the end of each financial year, or better still, just before the end of each financial year, you shou

To our readers. You have our permission to copy this anonymous letter we received and send it to You Know Who! If you get a response, please share it with us.

My Dear Bank Manager,

I am writing to t

Knowing where to turn for help when in the middle of a business dispute can be difficult. Problems arise every day between businesses, their customers, suppliers, partners, etc. Most of the time these

Every business has them. The guy who puts 10 leather jackets on hold and then does not buy any of them. Or the woman who phones every morning, insisting that the shop owes her money from her last purc

By Customer Service Expert
Shaun Belding

How do you face down a fire-breathing dragon, a.k.a. the “customer from hell”?
Shaun Belding tells you how to bravely handle irate and unreasonable customers.

When a business is bought out by another company, there are more changes to the business than just the owners.

Even though the new organisation provides the same service at the same price, it will ne

Trade credit is an almost inevitable part of business-to-business commerce. Whilst more business is a positive outcome from offering credit to the customers, it has a negative impact on a business’ ca

Once you have finished your market research and worked out the effect a Web site will have on your business, you then need to plan its future. This means having a strategy for how you will create your

To understand where you can go to acquire the necessary capital to start, better manage, or expand your venture, you must first become acquainted with the various types of money available, how it is g

Even profitable businesses can go broke! The sooner you learn that when you’re out of cash, you’re out of business, the better your chances for survival will be. You need cash available to pay your bi