What is Succession Planning?

Succession Planning is the process of identifying the people and process changes that are needed to transition the business from old owners or ma

We all know that the “customer is always right” but few business owners realise that there are customers that are just wrong. They are wrong because, believe it or not, they can actually harm your bus

When it comes to marketing, the most important thing you can do is to work out what makes you special and then focus on this to promote your business. Look for that crucial element that encourages you

Five things you and your employees should never say to a customer:

“It’s been so crazy/busy around here.” Often used as an excuse for a delay or mistake, it may leave your customers wondering whether

Before you can begin any type of major investment, whether it is starting a new business or to expand an existing business, you will need to undertake market research, otherwise you run the risk of lo

Does your business premises need to be where they are now? Is your client-base shifting? Have rents increased beyond your means or are new markets developing in alternate locations? If so, it

The real business of your business is people. Without excellent staff you will not attract and keep loyal customers. How many times have you, yourself, been put off a business by poor customer

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Creating a strategic plan for your business is often the hardest part of drawing up your business plan, but the discipline of doing so will give you a greater understanding into your business.

Your p

Unfortunately, there may come a time where a business dispute will arise. This can be a dispute with a customer or supplier, including contractual disputes through to problems with business associates