How to form a customer service strategy
If you have ever wondered how small companies with limited resources and sales budgets compete against larger, more resource-rich firms, the first thing you should take a look at is how they service t
If you have ever wondered how small companies with limited resources and sales budgets compete against larger, more resource-rich firms, the first thing you should take a look at is how they service t
For a business, stock control is a vitally important aspect of business and it does play a part in the day-to-day operations of your company. Supplies of materials and goods are never assured and prod
Interpreting employment ads:
“Competitive Salary” – We remain competitive by paying less than our competitors.
“Join Our Fast Paced Company” – We have no time to tr
In the “old” days, marketing was simple. It usually consisted of a combination of ads, flyers, brochures and mail-outs. Now the electronic world has come to your door.
Your first task is to reassess
Although you already know your existing offline customers, you can never assume that your “new” online customers will have the same needs or wants as your traditional customer base.
The online custom
What to pay your staff
Before you hire any staff, you will have to consider the cost to your business. Staff costs aren’t just how much you pay a person, it’s also items such as providing a safe work
All businesses will, at some stage or other, have to deal with the issue of employee termination or resignation. This could be for a number of reasons from serious misconduct to poor performance. Here
A young man asked an old, rich man how he made his money.
The old guy fingered his worsted wool vest and said, “Well, son, it was 1932. The depth of the Great Depression. I was down to my last five c
Ever think that there just aren’t enough hours in the day to get all your work done? Well, for most of us, that is unfortunately true but there are still some simple things you can do each day to help
Online customers will rarely have the opportunity to try before they buy. For businesses selling goods online this can mean a high level of returns or exchanges.
This is the nature of the bea