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Category: Resources

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Understanding the franchise interviews and negotiations

April 24, 2025 IOA AdminLeave a Comment on Understanding the franchise interviews and negotiations

Once you’ve received all the required information from the franchisor, you will enter a preliminary negotiation stage before you sign.

This is the most critical period in your dealings with the franc

Resources

The importance of a business plan

April 24, 2025 IOA AdminLeave a Comment on The importance of a business plan

Why do you need a business plan?

A business plan is a blueprint for maintaining or expanding a business. It can be a summary of an existing store or a method of setting down goals and strategies for

Resources

Understanding what is GST

April 24, 2025 IOA AdminLeave a Comment on Understanding what is GST

GST is effectively a tax on final private consumption in Australia. The general rules on how it works are as follows:

It’s a tax on supplies and importations (unless input taxed or GST-free).

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The importance of customer service

April 24, 2025 IOA AdminLeave a Comment on The importance of customer service

What exactly is Customer Service? If you had to allocate it as a separate expense in your financials, would you include it under Marketing, perhaps Advertising or even as an item in your Trading Accou

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Understanding your basic insurance needs

April 24, 2025 IOA AdminLeave a Comment on Understanding your basic insurance needs

Understanding different policies

The different policies of insurance have different wordings. It is important to distinguish between the different policies, and equally as important that you understa

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The importance of managing your cash flow

April 24, 2025 IOA AdminLeave a Comment on The importance of managing your cash flow

Cash flow planning is critical to the growth and survival of your business, because if your business does not have the necessary cash on hand when it is needed, it will almost certainly have to close

Resources

Use flyers & brochures to make your message soar

April 24, 2025 IOA AdminLeave a Comment on Use flyers & brochures to make your message soar

Flyers, mailers and brochures are affordable and selective means of getting information to a selected audience. They offer you more flexibility in budgeting and greater selectivity in choosing prospec

Resources

The power of advertising

April 24, 2025 IOA AdminLeave a Comment on The power of advertising

Advertising is one of the more popular facets of a comprehensive marketing campaign. It provides a direct line of communication to your customers regarding your product. Advertising does the following

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Sniffing out shoplifters

April 24, 2025 IOA AdminLeave a Comment on Sniffing out shoplifters

Sniffing out shoplifters

When it comes to security, the biggest thorn in the retail industry’s side has to be shoptlifting.

Small business owners should have a definite policy regarding shoplifters.

Resources

Stay alert to credit card fraud

April 24, 2025 IOA AdminLeave a Comment on Stay alert to credit card fraud

There are a number of suspicious behaviours which can help highlight a potentially fraudulent act by a customer using a credit card. Knowing what to look for is important.

Watch out for large orders

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