At one time or another, we’ve all felt that we would rather not do business again with a particular company or company representative.

Truth is, many businesses experience customer attrition that ser

Here we take a look at some of the traits of a winner.

Persistence, genuine enthusiasm, a desire to help others, the ability to maintain momentum when on a roll, the guts to bounce back from rejectio

Operating a new company can be a challenge which Lyn Scott found out the hard way.

Lyn started out as a teacher but she and her husband bought a run-down furniture company because he thought “she cou

Ever had “one of those days”? Here are some tips that will help you avoid becoming entangled in “no-win” situations and put a more positive spin on life.

Clean up your vocabulary. Get rid of the word

Long after you have closed up for the day at your “bricks and mortar” premises, your online business will still be there, canvassing potential customers and making sales. It is your 24-hour, seven-day

It’s not always easy to know where to draw the line between being a friendly boss and being a “friend” in the workplace. In order to effectively lead, there must be a distinction between yours

When is an employee not an employee? When you use a contractor

Depending on your circumstances, you could be better off hiring a contractor for a particular job rather than employing

Teams, in one form or the other, are often at the heart of many businesses. The ability of a team of employees that can work together and complement one another, can often make or break a business.

T

Buying versus starting from scratch

Some of the advantages of buying a business are:

You’re in operation immediately and therefore have immediate income

You may face less risk of failure than if yo

Few marketing strategies have the power of a personal letter. Just like a letter from a favourite relative, your personal letter has the power to practically jump out of the stack of mail at your pros